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Invoices & Receipts ​

Applies to: Organization (top-level user) Updated: 2026-07-02

Invoicing in the CloudRouter new console is handled centrally through a Feishu form. The organization-side invoicing flow is: download the payment receipt in "My Orders" → fill out the Feishu form (upload the receipt + invoice title) → wait for the invoice. This article explains the complete flow, the information required, turnaround time, and FAQs.

⚠️ Important: When submitting the form, you must upload the payment receipt downloaded from the platform; applications without a receipt cannot be invoiced.

For how top-ups and orders are generated, see Top-up & Redemption Codes.

1. Overall Flow ​

Invoicing takes three steps:

  1. Download the payment receipt on the platform — Log in to the console and download the payment receipt of a paid order in "My Orders"
  2. Fill out the Feishu form — Upload the receipt and fill in the invoice title information
  3. Wait for the invoice — The invoice is completed within 3–5 business days after submission
  • Step 1: Log in to the console, go to "My Orders", and download the payment receipt of a paid order
  • Step 2: Open the Feishu form, fill in the invoice title and receipt information, and upload the receipt you just downloaded
  • Step 3: Customer service processes it within 3–5 business days and sends back the electronic invoice

2. Prerequisites ​

  • You are logged in to the console as an Organization (top-level user)
  • You have at least one order in the Paid status
  • You have prepared the invoice title information (full company name, tax ID, etc.)
  • You have an email or mailing address to receive the invoice

Orders that have timed out, failed payment, been canceled, or been refunded cannot be invoiced. Subusers have no invoicing permission; "My Orders" is an organization-exclusive entry.

3. Step 1: Download the Payment Receipt ​

Steps ​

  1. Log in to the CloudRouter console (https://console.cloudrouter.online)
  2. Left nav → My Orders
  3. Switch the status filter at the top to Paid to quickly locate invoiceable orders
  4. Find the target order row and click the Download Receipt button on the far right
  5. The browser automatically downloads the receipt file; save it to your local machine properly

Notes on the "My Orders" page:

  • The top is a status filter; list fields typically include order number, amount, item, payment method, status, and actions
  • The "Actions" column of a Paid order shows the Download Receipt button; statuses such as refunded show — and cannot be downloaded

The exact downloadable statuses and button text follow the actual console. If there is an order-details dialog, it usually also provides a "Download Receipt" entry, which downloads the same file as the list.

Cautions ​

  • Only Paid orders show "Download Receipt"
  • Refunded / partially refunded orders cannot be invoiced for the corresponding amount
  • When multiple orders need invoicing, download each one's receipt in turn (batch download is not yet supported, see Section 6)

4. Step 2: Fill Out the Feishu Form ​

Form URL ​

https://clouditera.feishu.cn/share/base/form/shrcnagROvTsC1gCBLM1psAADjh

Open it in a browser to access it (no need to log in to Feishu).

If the form link is updated, rely on the latest URL from the console announcement or provided by customer service.

Information to Fill In ​

CategoryWhat to fill inNotes
Invoice titleFull company name, Unified Social Credit Code (tax ID), bank name, account number, address, phone, etc.Must match the business license information
Receipt informationEmail or mailing address to receive the invoice, contact person, contact phoneFor electronic invoices, an email is enough
Order amountThe total amount to be invoiced this timeMust match the downloaded receipt amount
Payment receiptUpload the receipt file downloaded from the platformRequired; cannot be invoiced if missing

Steps ​

  1. Open the Feishu form link
  2. Fill in the invoice title information in order (company name, tax ID, etc.)
  3. Fill in the receipt information (email / mailing address, etc.)
  4. At "Upload Payment Receipt", select the receipt file downloaded in Step 1
  5. Verify everything is correct and click Submit
  6. After a successful submission, the page shows a confirmation prompt

Cautions ​

  • Be sure to upload the receipt, otherwise it cannot be invoiced
  • When combining multiple orders into one invoice, upload the receipts of all orders together (the form usually supports multiple files)
  • Carefully verify the title; the title is hard to change after submission, and a wrong one requires voiding and reissuing

5. Step 3: Wait for the Invoice ​

Invoicing Turnaround ​

  • Under normal circumstances, customer service completes the invoice within 3–5 business days
  • Busy periods such as holidays, month-end, and quarter-end may cause slight delays
  • The invoice type is usually an electronic invoice (PDF)

How to Receive It ​

  • Electronic invoice: Sent to the email filled in the form
  • Mailed invoice (if supported): Sent to the mailing address you filled in

If Not Received After 5 Business Days ​

Contact customer service and provide: order number, application submission time, and the receiving email you filled in.

6. Notes on Batch Capabilities ​

  • Batch receipt download: Not yet supported; please download receipts one by one and upload them to the Feishu form to apply for invoicing.

7. FAQ ​

Q: Can I combine multiple orders into one invoice?

A: Yes. Fill in the total amount in the form, upload the receipts of all the orders to be combined, and it is recommended to note in the remarks "combined invoice, order numbers: XXX, YYY".

Q: I didn't download the receipt -- can I invoice with just the order number?

A: No. The payment receipt is the necessary basis for invoicing and must be downloaded and uploaded to the form.

Q: "Download Receipt" does nothing when clicked?

A: ① Is the order "Paid" (switch to that tab to check); ② Is the browser blocking the download (check settings or switch browsers); ③ Retry later on network errors; ④ If it keeps failing, contact customer service.

Q: What if I entered the wrong invoice title?

A: Before invoicing — resubmit the form and note "use this submission as the final"; after invoicing — it must be voided / red-reversed and reissued; please contact customer service, which may take an additional 3–5 business days.

Q: Can you issue a special VAT invoice?

A: Please note "special invoice" in the form and provide the complete general-taxpayer qualification (tax ID, bank name, account number, address, phone); customer service reviews it per policy and qualification.

Q: Can a refunded order still be invoiced?

A: No. A partially refunded order can only apply for the unrefunded portion; please explain in the form.

Q: Can subscription items be invoiced?

A: Yes. Subscription orders, like top-up orders, are displayed in "My Orders" and their receipts can be downloaded; the flow is the same.

Q: Is the downloaded receipt the same as the invoice?

A: No. The receipt is the proof of payment generated by the platform (similar to a receipt), serving as supporting material when applying for an invoice; the formal VAT invoice is issued by finance and sent by email.

Q: Can both companies and individuals be invoiced?

A: Yes. Companies fill in the company name and tax ID; individuals fill in the name and need no tax ID. Please select the corresponding title type in the form.

8. Cautions ​

  • Download the receipt first, then submit the form -- this is the key prerequisite for successful invoicing
  • Invoicing turnaround is 3–5 business days; avoid concentrated submissions at month-end or quarter-end to prevent delays
  • The title must exactly match the business license to avoid being rejected
  • Watch the receiving email (including spam) to avoid missing the invoice
  • Refunded, timed-out, and failed orders cannot be invoiced; rely on "Paid"
  • Batch receipt download is not yet supported; download one by one

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