Admin Handbook Overview
Applies to: Organization (top-level user) Updated: 2026-07-02
Welcome to the new CloudRouter console. This overview helps you understand three things in 3 minutes: which tier you're on, what you can do, and where to find each feature in the console.
This handbook covers the new console's "Platform - Organization - User" three-tier account hierarchy. If you're still using the legacy console, some menu names will differ from this handbook — refer to the actual console interface.
1. Which Tier You're On: The Three-Tier Account Hierarchy
The new console organizes accounts into three tiers, with capabilities narrowing at each level:
| Tier | Role | Scope | Who fills it |
|---|---|---|---|
| Tier 1 | Platform | All organizations platform-wide | CloudRouter official operations |
| Tier 2 | Organization (top-level user) | The organization's balance, subusers, and usage | Enterprise account holder (usually the registrant) |
| Tier 3 | User / Subuser | Only their own Key calls and usage | Developers / callers under the organization |
This handbook is aimed at Organizations (top-level users) and their subusers. For a detailed capability comparison across the three tiers, see Roles & Permissions Matrix; for the full picture of the hierarchy, see Three-Tier Account Hierarchy.
Relationship to the legacy version: The legacy "tenant / tenant admin" is now the "Organization," and the legacy "regular member" is now the "Subuser." This is a semantic upgrade — your account and balance carry over smoothly, and you don't need to re-register. See Migration & Transition Notes.
2. What You Can Do
The Five Core Responsibilities of an Organization (Top-Level User)
- Manage users -- Create, edit, and deactivate subusers; set their business identity (account name, email)
- Manage funds -- Top up, set quota limits for subusers, view balance transactions, issue invoices
- Manage Keys -- Create Keys and bind a routing group to each Key
- Monitor usage -- View organization-level and subuser-level usage, bills, and arrears alerts
- Choose models -- View available groups and call names in the Call Guide
Model pricing, availability scope, and other platform-level configurations are managed centrally by the platform. Prices are as displayed on the "Model Market" or the console "Purchase" page.
3. Console Menu Map
What an Organization (Top-Level User) Sees After Login (Front End)
| Menu | Purpose | Related doc |
|---|---|---|
| Dashboard | View balance, spending trends, model distribution, recent usage | Billing & Usage Monitoring |
| API Keys | Create/manage Keys, bind a routing group to each Key | API Keys & Routing Groups |
| Call Guide | View available groups, copy bare-name or fingerprinted call names | Developer Guide · Call Guide & Dual Routing |
| Subuser Management | Create/manage subusers, set quotas, view their usage | Subuser Management |
| Usage Records | View call details by user/time | Billing & Usage Monitoring |
| Purchase / Redemption Code | Top up the organization balance pool | Top-up & Redemption Codes |
| My Orders | View orders, download payment receipts | Invoices & Receipts |
| Available Channels / Channel Status | View the channels available to your organization and their health status | Region & Model Scope |
| Profile | Edit account information | — |
After a subuser logs in, the menu narrows to 5 items: Dashboard, API Keys, Call Guide, Usage Records, and Profile. They cannot see organization-only entries such as Subuser Management, Purchase, or Orders.
4. Onboarding Path for a New Organization (Recommended Order)
For your first time, we recommend going through this sequence once:
- Confirm your account identity and available scope -- see "Three-Tier Account Hierarchy" and "Migration & Transition Notes"
- Top up — add funds to the organization balance pool -- see "Top-up & Redemption Codes"
- Create subusers and set quota limits -- see "Subuser Management"
- Create Keys and bind routing groups -- see "API Keys & Routing Groups"
- Look up call names in the Call Guide and integrate into your code -- see "Developer Guide - Call Guide & Dual Routing"
- Day to day: monitor usage and issue invoices as needed -- see "Billing & Usage Monitoring" and "Invoices & Receipts"
5. Quick FAQ Lookup
| Question | Where to look |
|---|---|
| What did my account become after the upgrade from the legacy version? Is my balance still there? | Migration & Transition Notes |
| What exactly is the relationship between organization, user, and subuser? | Three-Tier Account Hierarchy |
| Can subusers create their own Keys? | Yes — subusers can self-serve create Keys (routing groups are limited to the organization's authorized scope), see Subuser Management |
What should I put in model when making a call? | Copy it from the "Call Guide," see Call Guide & Dual Routing |
| Why can't I use some models? | Availability scope is configured per organization by the platform, see Region & Model Scope |
| How do I issue an invoice? | Download the receipt + Feishu questionnaire, see Invoices & Receipts |
Contact Us
- Email: support_cloudrouter@clouditera.com
- QQ community: 712273971
- Platform URL: cloudrouter.online