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Admin FAQ ​

Applies to: Organization (top-level user) Updated: 2026-07-02

A quick reference for the most common questions about the new console. Organized into four topics; each entry gives a one-sentence answer and points to the detailed article. When you're unsure which tier you're on or who owns a given task, start here.

For the full picture of the hierarchy, see Three-Tier Account Hierarchy; for capability boundaries, see Roles & Permissions Matrix.

1. Accounts & the Three-Tier Hierarchy ​

  • Q: Am I an "Organization" or a "Subuser"? How can I tell? → If you can see the "Subuser Management" and "Purchase" menus, you're an Organization (top-level user); if you only have 5 menus after logging in (Dashboard, API Keys, Call Guide, Usage Records, Profile), you're a Subuser. See Three-Tier Account Hierarchy
  • Q: Is an Organization the same as a "tenant" in the legacy version? → Yes. The new version renames "tenant" uniformly to "Organization"; accounts and balances carry over seamlessly, with no need to re-register. See Migration & Transition Notes
  • Q: Can subusers log in to the console? → Yes, but the menu is narrowed to 5 items; they can only manage their own Keys and view their own usage. Manually typing the URL of an unauthorized page redirects them back to the Dashboard. See Roles & Permissions Matrix
  • Q: What do I need to do after my legacy account is migrated? → Generally nothing. Your account and balance are preserved seamlessly; only the naming and capabilities are upgraded. See Migration & Transition Notes
  • Q: Is a subuser's usage still there after it's deleted? → Yes. Historical usage is aggregated into the owning Organization and is no longer retained separately per user. See Subuser Management
  • Q: How do I change my password? → After logging in, go to the "Profile" page to change your password.

2. Funds & Quota ​

  • Q: What's the difference between balance and quota? → Balance is money (topped up into the Organization's balance pool, the sole source of funds); quota is the spending cap the Organization sets for a subuser — it is not a separate wallet. See Balance Management & Quota Allocation
  • Q: Whose money does a subuser's spending draw from? → It draws from the owning Organization's balance pool. Multiple Keys under a subuser share the same quota limit. See Three-Tier Account Hierarchy
  • Q: Can top-ups be refunded? → Organizations cannot self-refund; contact CloudRouter and provide the order number. See Roles & Permissions Matrix
  • Q: How do I get an invoice? → Download the payment receipt and go through the invoicing process; invoicing is handled by CloudRouter officially. See Invoices & Receipts

3. Keys & Calls ​

  • Q: What should I put in the model field when making a call? → Go to the "Call Guide" and copy the call name with the fingerprint (<fingerprint>/<bare model name>), e.g. 5MHXZWKA/gpt-4o. See Call Guide & Dual Routing
  • Q: Can subusers create their own Keys? → Yes. Subusers can create Keys themselves on the "API Keys" page (routing groups are limited to the Organization's authorized scope), and the Organization can also create and distribute them on their behalf. See Subuser Management
  • Q: Why are some models unavailable? → The range of available models is configured per Organization by the platform; it may also be that the model has not yet been listed in the "Model Market." See Region & Model Scope
  • Q: If the selected channel is unavailable, will it switch automatically? → No. It returns an error directly, with no automatic downgrade and no fallback. See Call Guide & Dual Routing
  • Q: How do I restrict a particular subuser's calls? → Disable its account, or lower/exhaust its quota limit (once the quota is used up, all Keys under it are rejected together). See Roles & Permissions Matrix

4. Platform Configuration Matters ​

  • Q: How do I change the concurrency limit? → Organization-level concurrency is configured uniformly by the platform; to adjust it, contact CloudRouter. See Concurrency Settings
  • Q: Who do I ask to change the range of available models? → It's configured uniformly by the platform; to adjust it, contact CloudRouter. See Region & Model Scope
  • Q: Do models update automatically? → No. Models are maintained on demand by the platform operations team. If you need support for a new model, contact CloudRouter.

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